No Band-Aid Fixes Here. Just Real Support From Real People.
Tech trouble? Wonky Wi-Fi? Or is Doug stressing out the entire office because he deleted that important file again…without backing it up? No sweat. Stratti’s Helpdesk, established to give our clients the most comprehensive help possible, is the equivalent of an in-house IT support team—without any breakroom drama.
No matter what kind of small-to-medium-sized business you run, our professionals are on the lookout for your bat signal to keep your technology in check. With 30+ years of experience, hundreds of happy clients, and customer satisfaction rates that’ll make any IT provider jealous (98% and counting), Stratti isn’t just an IT partner—we’re your behind-the-screens dream team.
What is Stratti’s IT Helpdesk Support?
Stratti’s Helpdesk is real support for our clients from real humans with decades of experience. We’ve got the certifications to prove we’ve got what you need, including expertise with Datto, Microsoft (Silver Midmarket Solution Partner), Dell, Sophos, HP, RingCentral, Ubiquiti Networks, and Backup EZ.
What Do You Get from Stratti’s IT Support?
Want sh*t to work? So do we! As a Stratti client, you’ll get:
- Quick expertise in all things IT support and cybersecurity
- Timely fixes for those pesky network issues
- Full IT team at a fraction of the cost
- System backups, data loss protection, and peace of mind
- Fast, integrated ticket resolution and remote management
- Hardware, software, and data protection like no other
- Compliance updates so you’re always audit-ready
- Long-term, proactive tech planning to prevent issues before they start
- Everyday IT maintenance to keep your team going strong
Current Clients: How to contact Stratti’s Helpdesk
When you’ve got technology struggles, there are several ways to get in touch:
1. Stratti Icon (The Best Choice)
Click on the Stratti icon on your desktop or bottom bar, and the Stratti IT Support Panel will open. Click Create Service Ticket, and select the ticket type most closely related to your issue. Enter any additional notes, screenshots, or documents that may help describe the situation, then Log Ticket to submit! This will automatically create a service ticket that goes straight to the Service Department.
2. An Easy Website Form (The Second Best Choice)
Go to our website. Spot the big yellow button (Submit a Ticket) in the top right corner. Click it. Fill out a few quick questions. Then…bam! You’ve submitted a service ticket directly to our team, which sends us your system information as well—so you can rest assured we’re on the case.
3. Email (A Pretty Good Option)
Can’t get to the website? No worries. Send us an email at helpdesk@stratti.com with the same info you’d include in the form, and we’ll jump on the task. Because we’ll have to process the email, it may take us a smidge longer to create your ticket, but you can expect the same great level of service.
4. Call Us (We’re Always Here for You)
Feel like hopping on a call? Give us a ring at (530) 342-8999. Our Service Coordinator will take down your information and pass it along to our technical team. You’ll just answer a few questions, and we’ll triage your request and create your ticket for you.
When Can Clients Contact Stratti’s IT Helpdesk?
Contact us anytime. Office hours are Monday–Friday: 7 a.m. – 5 p.m. PST. But for emergencies, we’re basically Batman without the bat ears. We provide 24/7 emergency support for our clients—because we know IT meltdowns don’t always happen during office hours.
Need help now? Just let us know (or click the yellow button), and rest easy knowing Stratti’s got your back, your backups, and your bandwidth. Together, we’ll make your IT problems a thing of the past.
